Sexual health - Good customer care
North Middlesex University Hospital NHS Trust has commissioned Partners in Creation to deliver an interactive workshop in December on customer care in a sexual health setting. The workshop has been designed to support staff to reflect on the different needs of people using the service and then work together to identify and prioritise improvements in the service. The half-day workshop is based on the findings of qualitative research carried out in February 2016. Sexually activ
Water industry looks to its customers
Helping the water industry to give their customers an increased role in decision-making, Partners in Creation ran a workshop on co-creation at the recent ‘Customer Engagement’ workshop in London on 10 November. The water industry has traditionally relied heavily on stated preference research to understand the needs of their customers. With the next price review planned in 2019, the industry as a whole is looking at different ways to engage with customers. As well as new ways
Co-creating a fresh take on primary care in Tower Hamlets
Pressure on GP services is rarely out of the news and is a big issue for NHS commissioners. It is a particular concern in the east London bo
60-seconds with John Isitt, Founding Director of Partners in Creation
Why did you set up Partners in Creation? Putting people at the heart of decision-making really does lead to better decisions. All the evidence we’ve experienced during the 12 years at Resonant, demonstrated to us that “people led change” is the key to better results for our clients. It’s why at Partners we focus on gaining insight into people’s needs and behaviours through qualitative research and the application of co-creation techniques, which enable people to collaborate w
Co-creating ways to break down barriers to self-management of lower back pain
The Health Innovation Network (HIN) have asked Partners in Creation to run an Action Based Co-creation (ABC) workshop to develop new and appropriate ideas to improve self-management of lower back pain. This marks the start of the HIN’s programme to improve the care of and effective self-management of lower back pain, a condition that costs the NHS £5bn a year. With about 40 people - both people with lower back pain and health professionals - the ABC workshops, happening on 26
